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DTSTART;TZID=America/New_York:20260521T080000
DTEND;TZID=America/New_York:20260521T170000
DTSTAMP:20260513T174930
CREATED:20260202T181330Z
LAST-MODIFIED:20260218T203856Z
UID:42162-1779350400-1779382800@dirigosafety.com
SUMMARY:De-Escalation in Public Safety
DESCRIPTION:Instructors:\nAdam Gormely \nDrew Goodridge \n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				De-Escalation in Public Safety\n\nAM SESSION: May 21 @ 8:00 am – 12:00 pm\nPM SESSION: May 21 @ 1:00 pm – 5:00 pm\nLearn how to handle aggressive behavior\, negative attitudes\, excessive sarcasm\, hidden agendas\, and other sources of conflict safely and productively. Discover techniques to defuse “hot button” situations\, calm explosive personalities\, and exercise damage control without losing confidence and composure. \nCourse Objectives: \n\nIdentify physiological changes that occur when individuals become hostile or angry.\nLearn communication skills to de-escalate and defuse hostile encounters.\nLearn methods to re-direct the thought process for de-escalation.\nLearn the cognitive limitations when people become hostile or angry and how to address it.\nAlleviate volatile situations before they escalate into full-scale confrontations.\n\nEquipment Needed: \n\nNone
URL:https://dirigosafety.com/class/de-escalation-in-public-safety-5-21-26/
LOCATION:Waterville Fire Department\, 7 College Avenue\, Waterville\, 04901\, United States
CATEGORIES:Corrections,Dispatch,Law Enforcement,Other: EMS, EMA, Fire, Park Rangers, Prosecutors/DAs
ATTACH;FMTTYPE=image/png:https://dirigosafety.com/wp-content/uploads/2026/02/De-Escalation-in-Public-Safety.png
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