De-Escalation: Conflict Resolution in the Workplace

August 19 @ 8:30 am – 12:30 pm

Is your team prepared to respond when emotions run high? Conflict in the workplace can lead to anger, hurt, blame, and lost productivity, but it doesn’t have to. Our training will guide you in managing conflicts more effectively, focusing on solutions and compromises while keeping communication open and flowing.

Learn how to handle aggressive behavior, negative attitudes, excessive sarcasm, hidden agendas, and other sources of workplace conflict positively and productively. Discover techniques to defuse “hot button” situations, calm explosive personalities, and exercise damage control without losing confidence and composure.

In our Conflict Resolution in the Workplace training, participants will gain essential skills to professionally handle difficult situations and resolve conflicts. Enhance situational awareness and gain insights into managing workplace conflicts effectively. Learn to recognize the warning signs when de-escalation strategies aren’t working and the importance of pivoting to alternative approaches.

Course Objectives:

• Identify physiological changes that occur when individuals become hostile or angry.
• Learn communication skills to de-escalate and defuse hostile encounters.
• Learn methods to re-direct the thought process for de-escalation.
• Learn the cognitive limitations when people become hostile or angry and how to address it.
• Alleviate volatile situations before they escalate into full-scale confrontations.

Who Should Attend:

• This course is for anyone looking to defuse conflict before it escalates.